Service Directory

Intervoice Communication of PR, Inc.

Basic Information

Intervoice is a leading Project Management and Consulting firm with over a decade of experience delivering sound and forward-thinking solutions to today’s most complex and ambitious business challenges. Along with proven Project Management practices, we provide leadership and vision towards creating a successful 360-degree client experience.

Intervoice is a solutions-based company that provides value to its clients with a full range of process-oriented business services. We specialize in building and improving processes using leading Business Analysis methodologies that enable clients to meet their business needs or goals more efficiently and with greater accountability.

For over a decade, Intervoice has been privileged to be an integral partner in the realization of Puerto Rico’s vision for transformational IT. Our formula for success includes the development of a custom Project Management methodology tailored to supporting the needs of large-scale government IT projects, recruiting, and retaining the best federal program specific Subject Matter Experts (SMEs) from across the continental United States and Puerto Rico, and developing and maintaining mutual respect and trust with our clients.

As a Puerto Rican company, we understand the nuances of navigating administration changes, government agencies, local culture, and the unique aspects of Puerto Rico (e.g., territory status, funding limitations, and limited access to needed services). Intervoice has collaborated with the Government of Puerto Rico as a trusted partner, with a commitment to help meet local and federal responsibilities effectively and efficiently. Our expert Project Management, technical, and subject matter resources have created trusted partnerships that provide government experience, exceptional customer service, and a proven track record of success managing the delivery of government solutions.

Why work with us

With every endeavor we undertake, Intervoice is committed to excellence and to the best interests of our clients. The following principles ensure that we’re always prepared to put our best foot forward.

  1. Puerto Rico is Our Home: Intervoice has no “learning curve” and can hit the ground running to ensure a successful project. As people who, on a daily basis, live and breathe the challenges faced by Puerto Rico, we are deeply committed to working for the betterment of the island and all its residents.
  2. Staffing Consistency: Intervoice continues to source uniquely qualified resources to best match client project needs. We leverage our relationships with select staff augmentation vendors to ensure we continue to find the best-qualified candidates. For example, throughout our extensive partnership with Puerto Rico Department of Health, Intervoice has demonstrated the ability to quickly and efficiently staff up and staff down based on Project Management needs in a modularized implementation model. We will apply this same consistency and agility to this project.
  3. Service Continuity: Since 2011, we have been continuously engaged with the Puerto Rico Medicaid Program’s (PRMP) Medicaid Enterprise System (MES) projects, supporting the program faithfully through five governors, two major hurricanes, earthquakes, and the COVID-19 pandemic, a testament to our stability as a service provider.
  4. Forward Thinking: Over the past 13 years, Intervoice has been recognized by our clients, as evidenced by our continuous engagement and positive references, for our forward-thinking solutions to complex challenges. Combining subject matter expertise with proven Project Management practices, we provide the leadership and vision necessary to create a successful 360° client experience.

Intervoice has taken this experience, track record, and reputation for successful Project Management across large-scale and complex projects in the healthcare industry, especially in the public sector, and applied it to other industries. The Project Management methodology adopted and practiced by Intervoice, based on the Project Management Institute® (PMI), has proven to be flexible and adaptable to different types of projects and industries. Our project managers have adapted the methodology to fit the specific needs and conditions of their projects, ensuring its applicability in the construction field. Intervoice is also equipped, creating synergy, with business partners who make expert resources in the field of construction available to us every time we offer our Project Management services in this field.

Why Work With Us

With every endeavor we undertake, Intervoice is committed to excellence and to the best interests of our clients. The following principles ensure that we’re always prepared to put our best foot forward.

  1. Puerto Rico is Our Home: Intervoice has no “learning curve” and can hit the ground running to ensure a successful project. As people who, on a daily basis, live and breathe the challenges faced by Puerto Rico, we are deeply committed to working for the betterment of the island and all its residents.
  2. Staffing Consistency: Intervoice continues to source uniquely qualified resources to best match client project needs. We leverage our relationships with select staff augmentation vendors to ensure we continue to find the best-qualified candidates. For example, throughout our extensive partnership with Puerto Rico Department of Health, Intervoice has demonstrated the ability to quickly and efficiently staff up and staff down based on Project Management needs in a modularized implementation model. We will apply this same consistency and agility to this project.
  3. Service Continuity: Since 2011, we have been continuously engaged with the Puerto Rico Medicaid Program’s (PRMP) Medicaid Enterprise System (MES) projects, supporting the program faithfully through five governors, two major hurricanes, earthquakes, and the COVID-19 pandemic, a testament to our stability as a service provider.
  4. Forward Thinking: Over the past 13 years, Intervoice has been recognized by our clients, as evidenced by our continuous engagement and positive references, for our forward-thinking solutions to complex challenges. Combining subject matter expertise with proven Project Management practices, we provide the leadership and vision necessary to create a successful 360° client experience.

Intervoice has taken this experience, track record, and reputation for successful Project Management across large-scale and complex projects in the healthcare industry, especially in the public sector, and applied it to other industries. The Project Management methodology adopted and practiced by Intervoice, based on the Project Management Institute® (PMI), has proven to be flexible and adaptable to different types of projects and industries. Our project managers have adapted the methodology to fit the specific needs and conditions of their projects, ensuring its applicability in the construction field. Intervoice is also equipped, creating synergy, with business partners who make expert resources in the field of construction available to us every time we offer our Project Management services in this field.

Company Focus

Services


IT Consultants, Management Consulting

Industries

Medical

Services

  • IT Consultants
  • Management Consulting

Contact

Eduardo Ballori CEO

Industries Served

  • Medical

Address

1250 Ave Ponce de Leon Suite 1000
San Juan, Puerto Rico 00907
Puerto Rico
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